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Does your agency see a high customer churn rate?

It is nearing the end of the contract term for your largest client.

As a marketing agency, you lay out all the benefits your client has received from your marketing efforts with the hopes of renewing the contract.

You begin your pitch for another contract term when your customer says,
“All my sales are coming from my website, how do I know they saw your ads.”

Having never tracked conversions back to your marketing campaigns, you are left with little room to negotiate better terms for the next contract. Or WORSE, your customer does not see your value and jumps to a competitor agency.

Sound Familiar?

Here at Novocall, we understand the time and effort you put into your marketing campaigns, and we want your customers to see it too.

That is why we developed an automated call-back and call scheduling system to increase inbound leads for your customer while attributing each conversion back to your marketing campaigns.

Introducing a sales automation & marketing attribution tool that helps marketing agencies, help their clients.

Finally, a sales automation platform that helps end-users improve their lead funnel while providing tracking and lead attribution for marketing agencies.

Schedule a demo with us and start your free trial.

They Increased Leads & Conversions With Novocall

Exabytes Digital's sales calls jumped from 10 calls a month to 40 calls a month.

Story:

Exabytes Digital is a marketing agency based in Malaysia and a digital marketing arm of Exabytes Group.

Being a digital agency, they were running phone marketing campaigns for their clients.

However, they had difficulties attributing phone calls from the clients' sales team to their ad campaigns.

This resulted in further difficulty in optimizing the ad campaign for better result. 

Additionally, for internal lead generation, they were spending a lot on Google and Facebook ads to drive inbound leads, and merely getting around 10 leads per month.

Aside from wasted spend, this resulted in the sales team having to spend effort on outbound sales to hit their sales target.

After switching to Novocall, they saw a 600% increase in inbound calls, about a 45% increase in conversions, and a 15% increase in revenue.

The software also turned out to be an essential part of thriving in the ‘new normal’ created by the COVID-19 pandemic.

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Novocall's client - exabytes
600% increase in inbound leads

Screenshot: Daily Sales Call Leads In 1 Month

iClick Media increased clients' leads by 20%

Story:

iClick Media is a digital marketing agency specializing in SEM, SEO, SMM, Web Design & Web Analytics.

Terrence, from iClick, employed differing solutions to help his clients. For phone marketing campaigns, he tried many call tracking software. 

This resulted in a disarray of tracking methods for different clients, which was more challenging for him to analyze overall. Buying individual numbers also required extra cost on his clients’ end, especially with the need to purchase new numbers for each campaign. 

Upon using Novocall, it helped to streamline their entire process, and Terence was able to see a 36% increase in enquiries and added an additional 40+ sales calls per month. 

“After we implemented Novocall, there’s an increase of about 16% in Gold Autowork’s leads, directly attributed to Novocall. And, if you take into consideration the price they are paying for Novocall versus the additional revenue generated, I think it all makes sense. So, that’s how we started to share this with our other customers. We get them excited and get them to come on board.”

Novocall's client - iClick Media
Increased leads by 20%

Screenshot: Daily Sales Call Leads In 1 Month

Blue Perks increased marketing ROI by 30%.

Story:

Blue Perks is a digital marketing agency based in Singapore. 

They faced difficulties with some clients that were selling more bespoke products. For such customized products, it often requires high-touch sales via phone call or on-site appointment.

Blueperks’ ads were activated during the night as their targeted audience were working adults. However, most inquiries came in after the operating hours of their client. There were a big-time gap and no engagement to the leads.

After using Novocall, they were able to see a 36% increase in enquiries and added 40+ sales calls per month. 

Novocall's client - Blueperks
Increase ROI by 30%

Screenshot: Daily Sales Call Leads In 1 Month

Benefits

Keep every team lead informed. Automate your sales processes.

How much time does your team spend on following up with their leads manually, but to lose track eventually? Do you spend hours gathering individual reports to monitor their performance? Automate this time-consuming process and monitor your team’s progress effortlessly. 

Use the Best Sales Channel to Establish Rapport

For your customer selling bespoke and customised products, conversion rates from digital lead funnels are generally poor.

Each lead is unique and requires a personal touch, best achieved through a sales call.

Set your client’s sales team up for success by:

  • Providing leads in the form of a sales call
  • Allowing sales reps to build trust and rapport with each prospect
  • Providing superior customer service and differentiate themselves from their competitors
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Callback automation

Reduce slow response time and missed client calls with Call Automation

According to HBR, 64% of customers will give their business to the company who responds to them first. The problem is, most businesses take hours to respond to their leads.

In that time, the lead is losing interest or worse, looking at a competitor. It is imperative that you respond to leads immediately, giving you the best chance to convert them into a customer.

Through Novocall’s call automation:

  • Ensure your clients capitalise on their increased traffic from your marketing efforts
  • Follow up on leads in less than 30 seconds.
  • Ensure each lead goes to the best available call rep for their enquiry

Prove ROI to your clients with Detailed Attribution

Trace and attribute each lead that your client receives back to your marketing campaigns down to the specific adword that triggers the call.

With Call Tracking, you can

  • Optimise your marketing campaign and improve your clients’ ad spend and ROI
  • Showcase direct ROI of your effort
  • Prove your worth to existing and future clients
  • Differentiate yourself from competitor agencies
Dashboard attribution

"Novocall helps with communication because at the end of the day, there's only one human quality that we strive for people craves connection."

- Rommel, founder of RCCGD

100+ More Reasons Why Marketing Agencies Are Using Novocall's Call Automation Software

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Please book a demo below, and we will see if we are a good fit for your business.

Your answers will remain completely confidential and are used to prepare a strategy for you before the call

FAQ

What is Novocall?

Novocall is an inbound call automation platform.

Many businesses that sell high value and complex products and services generally have a tougher time selling and converting prospects.

We created Novocall because businesses shouldn't have to spend so much money on advertising dollars or expensive sales reps. We'll help to increase your conversion rates and get valuable calls and conversations to your sales reps.  

How fast can it be set up for my business?

Novocall can literally be set up in minutes, and no, even non-technical users will be able to set up completely.

In the dashboard, we also provide guides to common web platforms builders to guide you if you get lost.

Even better, when you sign up for Novocall, you will get access to a rep to help you and even set up for you. We will do this at no additional cost.

Why use Novocall?

Novocall works by automating your inbound sales call funnel. We help you accelerate lead engagement so that you can reduce lead response time and get more leads on the phone to close them.

Missed calls and opportunities are also reduced with Novocall. We sync to your teams' calendars and understand which rep is available, managing your lead sequences for you.

Over 2,000 businesses have used Novocall to increase their revenue.

What's included in your support?

We provide 3 types of support.

#1: You will get full access to our help centre, that is filled with helpful articles to guide you through the common issues you might face.

#2: Live chat support desk. We respond as quickly as we can. The owners of the company keep an eye on every question and make sure that you get a great answer in no time at all.

#3: For business accounts, we provide dedicated call support as well. You can schedule a call with us, and we'll do whatever you can to help you.  

Does Novocall work with other software I use, like Salesforce CRM?

Yes. Novocall has direct integrations to the common business software companies use. We integrate directly with CRMs like Salesforce and Hubspot, where you can sync 2-ways.

We also integrate into your ad analytics platforms like Google Analytics, Google Ads, Facebook Pixel, Facebook Lead Forms.

To find out the entire integrations Novocall provides, you can schedule a demo with our team.  

What Countries Do You Cover?

We are a global company, and we support up to 42 countries with regards to call automation service and SMS.   

Do You Comply With GDPR?

Yes, we are compliant with GDPR. You can review our privacy policy and data processing agreement as well.

Are You Secure?

Absolutely. Novocall's software follows all of industry best practices. Our data is encrypted stored in AWS servers and when being sent.

Can I Cancel At Any Time?

Yes. Not only can you cancel, but we also have a 14-day refund guarantee if you don't see any results or new leads and calls!

Why? Because:

#1: We don't believe we should charge you if you are not getting results from us

#2: We are very confident you will love Novocall once you see how much it helps you improve and grow your business.

Do You Have Any Custom Plans?

Yes. Some companies come to us with requests for different limits. We're here to help teams of all sizes, and you can schedule a call to discuss how Novocall can help you.